Salesforce introduced Koa, its first customer relationship management reasoning model, during the Dreamforce conference in San Francisco, NVIDIA reported. Built on NVIDIA Nemotron 3 Super, the system was trained using supervised fine-tuning and reinforcement learning with NVIDIA NeMo RL, NeMo Gym, and NeMo AutoModel.
NVIDIA founder and chief executive Jensen Huang joined Salesforce chief executive Marc Benioff at the Moscone Center to outline the partnership. Salesforce developed the model by post-training Nemotron on a proprietary synthetic dataset derived from nearly three decades of enterprise deployments. That training corpus spans enterprise scenarios across more than 14 industries, including manufacturing, financial services, healthcare, and travel.
Rohan Kumar, Salesforce’s president of platform and engineering, said not a single byte of customer data was used during training or inference. Because Nemotron is an open model, Salesforce runs Koa entirely within its own infrastructure and retains full control of the model weights. Open models expanded from 30 percent of the market early last year to roughly 70 percent today, Huang noted during the presentation.
Benioff questioned Huang onstage about artificial intelligence safety and deployment risks. Huang called safety an engineering problem and the primary priority for builders, warning companies not to release products if they lack confidence in their safety or capability. He rejected the premise that speed must compromise security, arguing that organizations can pursue innovation and safe products simultaneously. NVIDIA is also deploying Salesforce software across its own sales, service, marketing, and operations divisions, while testing Agentforce for customer-support tasks.
Koa already powers an internal employee agent in Slack, and benchmark tests on Salesforce’s CRM Bench suite show the model matches or exceeds leading systems with three times fewer errors on operational tasks. Customer pilots will start in October through Agentforce with Formula 1, UChicago Medicine, Baxter Credit Union, 1-800Accountant, Engine, and Xero. Salesforce expects general availability in U.S. regions in winter 2026.
